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Home » Product Returns, Warranty and Satisfaction Guarantee
Product Returns, Warranty and Satisfaction GuaranteeProduct WarrantyIndividual products have warranty statements included with the unit that relate directly to the specific functions of that product. It is important to read and understand the warranty statements included with all products you purchase from Control Products, Inc. All of our products come with the following general warranty: One year limited warranty – Control Products, Inc. warrants its Products to be free from defects in material and workmanship under normal use for one year, and is not responsible for consequential damages or installation costs of any nature. In the event that the Product does not conform to this Warranty at any time during the period of one year from the original purchase date, Warrantor will repair the defect and return it to you at no charge. IMPORTANT: The Warranty is limited to replacement of the PRODUCT ONLY. The Warranty shall terminate and be of no further effect at the time the Product is 1) damaged by extraneous causes such as fire, water, lightning, power surge, etc., or not maintained as reasonable or necessary; 2) modified; 3) improperly installed; 4) repaired by someone other than the Warrantor; 5) used in a manner or purpose for which the Product was not intended. Warrantor's obligation under this warranty is limited to repair or replacement (at the Warrantor's choice) of the Product only. This Warranty does not cover payment or provide for reimbursement of payment for incidental or consequential damages or for any cost to install or remove the Product. Out of warranty products will not be repaired. Contact the Sales Department to order a replacement product or to locate a distributor or retailer in your area. Satisfaction Guarantee
We are so confident you will be satisfied with your purchase from our web site, that we guarantee your complete satisfaction with a 90 day, 100% money back guarantee. If, within 90 days of purchase, you are not 100% satisfied with your on-line purchase, we will refund 100% of your purchase price - NO QUESTIONS ASKED! This guarantee appliesonly to on-line orders placed onwww.controlproductsonline.comororders placed directly with Control Products’ Sales Department. Proof of purchase is required before credit is issued. Product must be returned in new condition with all components, packaging and manuals included. Damaged product or returns with missing components will void the guarantee. Customer is responsible for any shipping or handling charges incurred to return the product and must secure a Returned Goods Authorization number from Customer Service by calling 952-448-2217. See below for address and return information. Product Returns
Customers wishing to return a warranted product must receive a Return Goods Authorization Number (RGA#). Contact Customer Service at 952-448-2217 for an RGA #. Products under warranty should be shipped prepaid to: Control Products, Inc. Control Products, Inc. has the option to either replace or repair warranted products at no charge and return the product at the least expensive shipping method, prepaid. If the product is returned for credit, it is subject to a restocking charge of 25% the value of the unit. Errors by the seller will avoid this charge. Product returned must be in good condition to qualify for credit. All returned product must be shipped prepaid. Out of Warranty products will not be repaired. |
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