HomeSitter Dialer (HS-700E)

Warranty

Warrantor: Dealer, Distributor, Retailer, Manufacturer

Warranty and remedy

We believe your device is a superior product.  Although we take extreme pride in producing and testing a product that will function properly, we cannot guarantee that there will never be a defective unit or that a unit will function in all installation situations.  For this reason, it must be clear that the warrantors are not insuring your premises or guaranteeing that there will not be damage to your person or property if you use this product.  If you are not comfortable with our Limited Warranty, or completely satisfied with the product, we encourage you to return the unused product for a full refund within 30 days of purchase.  Thank you for your understanding.

One Year Limited Warranty:  Control Products Inc. warrants its product to be free from defects in material and workmanship under normal use for one year, and is not responsible for consequential damages or installation costs of any nature.  In the event, that the device does not conform to this warranty at any time during the period of one year from original purchase date, the warrantor will repair or replace the device and return it to you at no charge.

The warranty is limited to replacement of the product ONLY.  Secondly, because every situation differs, we strongly encourage you to fully test this product in its actual application.  This should include a full test, for dialer products the product needs to actually dial to its designated locations and someone should verify the proper response.

Causes for termination of this warranty

This warranty shall terminate and be of no further effect at the time the products is

• Damaged by extraneous causes such as fire, water, power surge or spike, lightening, etc., or not maintained as reasonable and necessary
• Modified
• Improperly installed
• Repaired by someone other than the warrantor
• Used in a manner or purpose for which the product was not intended

WARRANTORS’ OBLIGATION UNDER THIS WARRANTY IS LIMITED TO REPAIR OR REPLACEMENT OF THE PRODUCT ONLY.  THIS WARRANTY DOES NOT COVER PAYMENT OR PROVIDE FOR THE REIMBURSEMENT OF PAYMENT FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES.

Warrantors’ liability

It must be clear that the warrantors are not insuring your premises or guaranteeing that there will not be damage to your person or property if you use this product.  The Warrantors shall not be liable under any circumstances for damage to your person or property or some other person or that person’s property by reason of the sale or use of this product, or its failure to operate in the manner in which it is designed.  The warrantors’ liability, if any, shall be limited to the original cost of the product only.  Use of this product is at your own risk.

Procedures for obtaining performance for warranty

In the event, that the product does not conform to this warranty, the product should be shipped or delivered freight prepaid to warrantor with evidence of original purchase. If in any way you’re not comfortable with this product or its Limited Warranty, we encourage you to return it unused within 30 days of original purchase date, with evidence of the purchase date.

To return a product to Control Products Inc.

All products being returned to Control Products Inc. must have a valid Returned Goods Authorization Number (RGA #) from Control Products Inc., regardless of why the product is being returned.  Warranty returns will be honored only with a RGA #. Ship warranty return products prepaid to Control Products Inc., 1724 Lake Drive West, Chanhassen, MN 55317.  Control Products Inc. will, at its option, either repair or replace the product free of charge and return the repaired unit or replacement unit at the lower cost shipping prepaid.  Products returned for credit are subject to a 25% restocking charge.  Returns resulting from errors by the seller are not subject to this charge.  All returns must include evidence of original purchase, showing purchase date. The RGA # should be clearly marked on the outside of the package containing the product.

How to request an RGA number

To request a RGA #, call Control Products Inc. at 800-852-8244 and ask for Customer Service.  Failure to have a RGA # may result in lost product or significant delays in handling your return.  Also, products without a RGA # Clearly Marked On The Outside Of The Package are not the responsibility of Control Products Inc.